Data Deletion

Media files — no request required

Photos and videos captured in Gardspace are automatically and permanently purged after 48 hours — regardless of account status, and without any action required on your part. This is a Privacy by Design decision. No media file is retained beyond this period.

Family account deletion

What is deleted: your account, the Care Space, all session logs, Daily Reports, memories, child data, and all associated records. Deletion is permanent and in cascade.

Effect on the nanny: the nanny loses access to this Care Space immediately. However, her NTR is not impacted — it is her professional record and remains intact.

COPPA consent revocation: if you revoke your parental consent, deletion of the Care Space and all associated child data is triggered immediately — without a 30-day delay.

Nanny account deletion

What is deleted: your profile, declared information, NTR data visible to you, and your Gardspace account. Your access to all Care Spaces is revoked immediately.

What is anonymised — not deleted: your G-TRID is not entirely deleted. A cryptographic trace (anonymised hash) is retained in our audit log for sequence integrity. This trace contains no personal data. The G-TRID itself becomes NOTFOUND.

Effect on families: families retain full access to their Care Space history. Your name and profile are removed — your documented sessions remain as anonymised records.

What is retained for legal reasons

Certain data required by French law for accounting and legal compliance may be retained beyond the 30-day deletion window — specifically, records related to subscription payments. This data is retained for the legally required period (currently 10 years under French commercial law).

Timeline of deletion

Access revocation: immediate upon account deletion.

Data deletion: personal data is permanently deleted within 30 days.

Media files: automatically purged within 48 hours — no deletion request required.

Legal retention data: retained for the legally required period only.

How to request deletion

By email: send a deletion request to privacy@gardspace.com from the email address associated with your account. Include your name, role, and a clear deletion request. We will confirm receipt within 5 business days.

In-app: navigate to Settings → Account → Delete account. Your access is revoked immediately.